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Study PortalBUSA3114Interpersonal Communic…
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    BUSA3114

    Business Communication I

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    Topics87
    1Definition of Business Communication2Importance of Communication3Purpose of Communication4Means of Communication5Modes of Communication6Formal and Informal (Grapevine) Communication7Oral and Written Communication8Non-Verbal Communication9Downward and Upward Communication10Lateral or Horizontal Communication11Communication Cycle12Elements of Communication Cycle13Interpersonal Communication and Its Principles14Interpersonal Communication is Unavoidable15Interpersonal Communication is Irreversible16Interpersonal Communication Involves the Process of Adjustment17Interpersonal Communication Has Content and Relationship Dimensions18Interpersonal Communication is Symbolic19Interpersonal Communication is Rule-Governed20Interpersonal Communication is Learned21Problems of Communication22Barriers of Communication23Noise24Types of Noise25Redundancy26The Importance of Context27Distortion Versus Noise28Perception29Selective Perception30Language31Gender Styles32Non-Verbal Cues33Defects in Message Itself34Barriers of Verbal Interaction35Polarization36Intentional Orientation37Allness38Static Evaluation39Indiscrimination40Seven C’s of Effective Communication41Completeness42Conciseness43Consideration44Concreteness45Clarity46Courtesy47Correctness48Preparing Effective Business Message49Three-Step Writing Process50Direct and Indirect Approach51Routine, Good News and Positive Messages52Bad News and Negative Messages53Persuasive Messages54Appearance, Design and Drafting of Business Messages55Business Letters and Standard Parts56Specialized Parts of Business Letters57Style of Business Messages – Full Block Form58Business to Business and Business to Customers Letters59Making Routine Requests Strategy60Asking/Seeking Information Enquiry Letters61Answering/Giving Information Enquiry Letters62Making Claims and Adjustments63Recommendation Letter64Writing Good and Bad News65Delivering Good News Messages66Announcing Good News Letters or Goodwill Messages67Letter Congratulating on a Promotion68Letter Expressing Gratitude/Thanks69Letter Regretting Price Increase70Delivering Bad News Messages71Refusing Claims and Requests for Adjustments72Terminating Employment Letter73Rejecting Job Application74Letter to Raise Grievance at Work75Letter of Condolence to an Employee76Writing Persuasive Messages77AIDA Plan – Attention, Interest, Desire and Action78Newspaper Announcements for Business79Announcing New Product or Service Through Advertisement80Announcement of Death of Employee/Obituary in Newspaper81Announcement of Employee Retirement82Public Service Announcement on Social and Environmental Issues83Use of Plastic Bags84Save Water / Trees85Safe Drive86Food Wastage87Animal Abuse
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    Topic 18 of 87
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    Interpersonal Communication is Symbolic

    Interpersonal communication is inherently symbolic, meaning it relies on symbols—such as words, gestures, and expressions—to convey meaning. Understanding the symbolic nature of communication is essential for grasping...

    Interpersonal Communication is Symbolic

    Interpersonal communication is inherently symbolic, meaning it relies on symbols—such as words, gestures, and expressions—to convey meaning. Understanding the symbolic nature of communication is essential for grasping how messages are interpreted and understood in interpersonal interactions.

    1. Use of Symbols

    Definition: Symbols are representations that stand for something else. In communication, symbols can include language (words), non-verbal gestures, facial expressions, and other forms of representation.

    Examples:

    • Words: Each word carries a meaning that can vary based on context, culture, and individual interpretation.
    • Gestures: A thumbs-up can symbolize approval, while a wave can signify greeting or farewell.
    • Emojis: In digital communication, emojis serve as symbols that convey emotions or reactions.

    2. Meaning-Making Process

    Contextual Interpretation:

    • The meaning of symbols is not fixed; it can change based on context, relationships, and cultural backgrounds. For instance, a joke might be interpreted differently depending on the audience’s sense of humor and shared experiences.

    Personal Experiences:

    • Individuals bring their own experiences and emotions into interactions, affecting how they interpret symbols. A word or gesture may evoke different feelings or memories for different people.

    3. Cultural Variability

    Cultural Significance:

    • Symbols can have different meanings across cultures. For example, while eye contact may signify confidence in some cultures, it might be seen as disrespectful in others.

    Adaptation in Communication:

    • Effective communicators recognize the cultural dimensions of symbols and adjust their communication to avoid misunderstandings. This cultural awareness enhances interpersonal interactions in diverse settings.

    4. Emotional and Relational Symbolism

    Conveying Emotions:

    • Symbols carry emotional weight. A simple phrase, "I appreciate you," can have a profound impact on a relationship, symbolizing care and respect.

    Building Relationships:

    • Over time, certain symbols (like pet names or inside jokes) can develop unique meanings within specific relationships, deepening connections and creating a shared language.

    5. Implications for Communication

    Clarity and Ambiguity:

    • While symbols facilitate communication, they can also lead to ambiguity. Misinterpretations can occur when the sender and receiver have different understandings of the symbols used.

    Intent vs. Interpretation:

    • The sender’s intent may not always align with how the message is interpreted. Being mindful of the symbolic nature of communication can help mitigate misunderstandings and enhance clarity.

    Conclusion

    Interpersonal communication is fundamentally symbolic, relying on symbols to convey meaning and facilitate understanding. Recognizing the symbolic nature of communication encourages individuals to be mindful of their word choices, gestures, and the cultural contexts that shape interpretation. By appreciating the nuances of symbolic communication, people can enhance their interactions, build stronger relationships, and reduce misunderstandings in their interpersonal exchanges.

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    Interpersonal Communication Has Content and Relationship Dimensions
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    Interpersonal Communication is Rule-Governed

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