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Study PortalBUSA3114Interpersonal Communic…
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    BUSA3114

    Business Communication I

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    Topics87
    1Definition of Business Communication2Importance of Communication3Purpose of Communication4Means of Communication5Modes of Communication6Formal and Informal (Grapevine) Communication7Oral and Written Communication8Non-Verbal Communication9Downward and Upward Communication10Lateral or Horizontal Communication11Communication Cycle12Elements of Communication Cycle13Interpersonal Communication and Its Principles14Interpersonal Communication is Unavoidable15Interpersonal Communication is Irreversible16Interpersonal Communication Involves the Process of Adjustment17Interpersonal Communication Has Content and Relationship Dimensions18Interpersonal Communication is Symbolic19Interpersonal Communication is Rule-Governed20Interpersonal Communication is Learned21Problems of Communication22Barriers of Communication23Noise24Types of Noise25Redundancy26The Importance of Context27Distortion Versus Noise28Perception29Selective Perception30Language31Gender Styles32Non-Verbal Cues33Defects in Message Itself34Barriers of Verbal Interaction35Polarization36Intentional Orientation37Allness38Static Evaluation39Indiscrimination40Seven C’s of Effective Communication41Completeness42Conciseness43Consideration44Concreteness45Clarity46Courtesy47Correctness48Preparing Effective Business Message49Three-Step Writing Process50Direct and Indirect Approach51Routine, Good News and Positive Messages52Bad News and Negative Messages53Persuasive Messages54Appearance, Design and Drafting of Business Messages55Business Letters and Standard Parts56Specialized Parts of Business Letters57Style of Business Messages – Full Block Form58Business to Business and Business to Customers Letters59Making Routine Requests Strategy60Asking/Seeking Information Enquiry Letters61Answering/Giving Information Enquiry Letters62Making Claims and Adjustments63Recommendation Letter64Writing Good and Bad News65Delivering Good News Messages66Announcing Good News Letters or Goodwill Messages67Letter Congratulating on a Promotion68Letter Expressing Gratitude/Thanks69Letter Regretting Price Increase70Delivering Bad News Messages71Refusing Claims and Requests for Adjustments72Terminating Employment Letter73Rejecting Job Application74Letter to Raise Grievance at Work75Letter of Condolence to an Employee76Writing Persuasive Messages77AIDA Plan – Attention, Interest, Desire and Action78Newspaper Announcements for Business79Announcing New Product or Service Through Advertisement80Announcement of Death of Employee/Obituary in Newspaper81Announcement of Employee Retirement82Public Service Announcement on Social and Environmental Issues83Use of Plastic Bags84Save Water / Trees85Safe Drive86Food Wastage87Animal Abuse
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    Topic 19 of 87
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    Interpersonal Communication is Rule-Governed

    Interpersonal communication is influenced by a set of rules and guidelines that shape how individuals interact with one another. These rules can be explicit or implicit and...

    Interpersonal Communication is Rule-Governed

    Interpersonal communication is influenced by a set of rules and guidelines that shape how individuals interact with one another. These rules can be explicit or implicit and vary based on cultural, social, and relational contexts. Understanding that communication is rule-governed helps individuals navigate interactions more effectively.

    1. Types of Rules in Communication

    Explicit Rules:

    • Defined Guidelines: These are clearly stated rules that are often taught or formally established, such as workplace protocols or communication policies.
    • Examples: Rules about professional email etiquette, dress codes for meetings, or guidelines for respectful discourse in a classroom.

    Implicit Rules:

    • Unspoken Norms: These rules are understood through social interactions and cultural practices but are not formally articulated.
    • Examples: Expectations about maintaining eye contact during a conversation, norms around turn-taking in discussions, or the importance of personal space.

    2. Cultural Influences

    Cultural Norms:

    • Different cultures have unique communication rules that dictate appropriate behavior in interactions. For instance, the use of formal titles versus first names can vary widely between cultures.

    Adapting to Context:

    • Being aware of cultural differences in communication rules is crucial for effective interpersonal interactions, especially in diverse settings.

    3. Relational Context

    Role of Relationships:

    • The nature of the relationship (e.g., friend, colleague, family member) affects the rules governing communication. What is acceptable in a casual conversation with a friend may be inappropriate in a formal business meeting.

    Power Dynamics:

    • Hierarchical relationships (such as between a manager and an employee) often come with specific rules about communication, influencing how messages are delivered and received.

    4. Implications for Communication

    Guiding Interactions:

    • Rules provide a framework for how to communicate effectively, helping individuals navigate complex social dynamics and avoid misunderstandings.

    Flexibility and Adjustment:

    • While rules offer guidance, effective communicators recognize the need to adapt their approach based on the specific context and the people involved.

    5. Consequences of Ignoring Rules

    Misunderstandings:

    • Ignoring established communication rules can lead to confusion, conflict, and misinterpretation of messages.

    Impact on Relationships:

    • Failing to adhere to the rules of a particular context may damage relationships, as others may perceive the communicator as disrespectful or inconsiderate.

    Conclusion

    Interpersonal communication is inherently rule-governed, with explicit and implicit rules guiding interactions. Understanding these rules helps individuals communicate more effectively, fostering better relationships and reducing misunderstandings. By being aware of and adapting to the various rules that influence communication—whether cultural, relational, or situational—individuals can enhance their interpersonal skills and navigate social interactions with greater ease.

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    Interpersonal Communication is Symbolic
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    Interpersonal Communication is Learned

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