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Study PortalBUSA3114Interpersonal Communic…
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    BUSA3114

    Business Communication I

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    Topics87
    1Definition of Business Communication2Importance of Communication3Purpose of Communication4Means of Communication5Modes of Communication6Formal and Informal (Grapevine) Communication7Oral and Written Communication8Non-Verbal Communication9Downward and Upward Communication10Lateral or Horizontal Communication11Communication Cycle12Elements of Communication Cycle13Interpersonal Communication and Its Principles14Interpersonal Communication is Unavoidable15Interpersonal Communication is Irreversible16Interpersonal Communication Involves the Process of Adjustment17Interpersonal Communication Has Content and Relationship Dimensions18Interpersonal Communication is Symbolic19Interpersonal Communication is Rule-Governed20Interpersonal Communication is Learned21Problems of Communication22Barriers of Communication23Noise24Types of Noise25Redundancy26The Importance of Context27Distortion Versus Noise28Perception29Selective Perception30Language31Gender Styles32Non-Verbal Cues33Defects in Message Itself34Barriers of Verbal Interaction35Polarization36Intentional Orientation37Allness38Static Evaluation39Indiscrimination40Seven C’s of Effective Communication41Completeness42Conciseness43Consideration44Concreteness45Clarity46Courtesy47Correctness48Preparing Effective Business Message49Three-Step Writing Process50Direct and Indirect Approach51Routine, Good News and Positive Messages52Bad News and Negative Messages53Persuasive Messages54Appearance, Design and Drafting of Business Messages55Business Letters and Standard Parts56Specialized Parts of Business Letters57Style of Business Messages – Full Block Form58Business to Business and Business to Customers Letters59Making Routine Requests Strategy60Asking/Seeking Information Enquiry Letters61Answering/Giving Information Enquiry Letters62Making Claims and Adjustments63Recommendation Letter64Writing Good and Bad News65Delivering Good News Messages66Announcing Good News Letters or Goodwill Messages67Letter Congratulating on a Promotion68Letter Expressing Gratitude/Thanks69Letter Regretting Price Increase70Delivering Bad News Messages71Refusing Claims and Requests for Adjustments72Terminating Employment Letter73Rejecting Job Application74Letter to Raise Grievance at Work75Letter of Condolence to an Employee76Writing Persuasive Messages77AIDA Plan – Attention, Interest, Desire and Action78Newspaper Announcements for Business79Announcing New Product or Service Through Advertisement80Announcement of Death of Employee/Obituary in Newspaper81Announcement of Employee Retirement82Public Service Announcement on Social and Environmental Issues83Use of Plastic Bags84Save Water / Trees85Safe Drive86Food Wastage87Animal Abuse
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    Topic 15 of 87
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    Interpersonal Communication is Irreversible

    Interpersonal communication is often described as irreversible, meaning that once a message is communicated, it cannot be taken back or undone. Here are the key reasons why...

    Interpersonal Communication is Irreversible

    Interpersonal communication is often described as irreversible, meaning that once a message is communicated, it cannot be taken back or undone. Here are the key reasons why this characteristic is significant:

    1. Permanent Impact

    • Lasting Effects: The words we say, as well as our tone and body language, leave a lasting impression on the listener. Once shared, a message can influence perceptions, feelings, and relationships.
    • Emotional Responses: People may react emotionally to what is said, and these reactions can persist long after the communication has occurred.

    2. Memory Retention

    • Memorable Moments: Significant conversations, whether positive or negative, tend to be remembered. This can shape future interactions and influence trust and rapport.
    • Interpretation: How a message is interpreted can linger in the minds of both the sender and the receiver, affecting their future interactions.

    3. Cumulative Communication

    • Building Reputation: Each interaction contributes to an individual’s reputation or the overall relationship. Even a single negative comment can have long-term implications.
    • Ongoing Relationships: In ongoing relationships, previous communications continue to influence future exchanges. Past messages can set a tone or context for subsequent discussions.

    4. Challenges in Reconciliation

    • Difficulty in Undoing: Once a message is conveyed, it may be challenging to clarify or rectify misunderstandings without further communication.
    • Potential for Conflict: Misunderstandings or hurtful comments can lead to conflicts that may require additional communication efforts to resolve.

    5. Social and Professional Implications

    • Professional Relationships: In the workplace, irreversible communication can affect teamwork, collaboration, and even career advancement based on how messages are received and interpreted.
    • Personal Relationships: In personal interactions, harsh words or misunderstandings can lead to rifts that may take time and effort to heal.

    Conclusion

    The irreversibility of interpersonal communication underscores the importance of thoughtful and intentional communication. Being aware that our words and actions have lasting effects encourages individuals to communicate with care, empathy, and clarity. By recognizing the potential impact of what we say, we can foster healthier relationships and create a more positive communication environment.

    ← Previous topic 14
    Interpersonal Communication is Unavoidable
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    Interpersonal Communication Involves the Process of Adjustment

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