Business Communication I
This subject walks you through the most important concepts step by step, starting from the foundations and moving towards practical exam-focused preparation. Use this page as your central place to revise topics, jump into notes, and quickly access practice material when you need it.
U1
General Topics
topic 1 to 87
87 topics
01
Definition of Business Communication
02
Importance of Communication
03
Purpose of Communication
04
Means of Communication
05
Modes of Communication
06
Formal and Informal (Grapevine) Communication
07
Oral and Written Communication
08
Non-Verbal Communication
09
Downward and Upward Communication
10
Lateral or Horizontal Communication
11
Communication Cycle
12
Elements of Communication Cycle
13
Interpersonal Communication and Its Principles
14
Interpersonal Communication is Unavoidable
15
Interpersonal Communication is Irreversible
16
Interpersonal Communication Involves the Process of Adjustment
17
Interpersonal Communication Has Content and Relationship Dimensions
18
Interpersonal Communication is Symbolic
19
Interpersonal Communication is Rule-Governed
20
Interpersonal Communication is Learned
21
Problems of Communication
22
Barriers of Communication
23
Noise
24
Types of Noise
25
Redundancy
26
The Importance of Context
27
Distortion Versus Noise
28
Perception
29
Selective Perception
30
Language
31
Gender Styles
32
Non-Verbal Cues
33
Defects in Message Itself
34
Barriers of Verbal Interaction
35
Polarization
36
Intentional Orientation
37
Allness
38
Static Evaluation
39
Indiscrimination
40
Seven C’s of Effective Communication
41
Completeness
42
Conciseness
43
Consideration
44
Concreteness
45
Clarity
46
Courtesy
47
Correctness
48
Preparing Effective Business Message
49
Three-Step Writing Process
50
Direct and Indirect Approach
51
Routine, Good News and Positive Messages
52
Bad News and Negative Messages
53
Persuasive Messages
54
Appearance, Design and Drafting of Business Messages
55
Business Letters and Standard Parts
56
Specialized Parts of Business Letters
57
Style of Business Messages – Full Block Form
58
Business to Business and Business to Customers Letters
59
Making Routine Requests Strategy
60
Asking/Seeking Information Enquiry Letters
61
Answering/Giving Information Enquiry Letters
62
Making Claims and Adjustments
63
Recommendation Letter
64
Writing Good and Bad News
65
Delivering Good News Messages
66
Announcing Good News Letters or Goodwill Messages
67
Letter Congratulating on a Promotion
68
Letter Expressing Gratitude/Thanks
69
Letter Regretting Price Increase
70
Delivering Bad News Messages
71
Refusing Claims and Requests for Adjustments
72
Terminating Employment Letter
73
Rejecting Job Application
74
Letter to Raise Grievance at Work
75
Letter of Condolence to an Employee
76
Writing Persuasive Messages
77
AIDA Plan – Attention, Interest, Desire and Action
78
Newspaper Announcements for Business
79
Announcing New Product or Service Through Advertisement
80
Announcement of Death of Employee/Obituary in Newspaper
81
Announcement of Employee Retirement
82
Public Service Announcement on Social and Environmental Issues
83
Use of Plastic Bags
84
Save Water / Trees
85
Safe Drive
86
Food Wastage
87
Animal Abuse
Past Papers
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