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Study PortalBUSA3114Interpersonal Communic…
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    BUSA3114

    Business Communication I

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    Topics87
    1Definition of Business Communication2Importance of Communication3Purpose of Communication4Means of Communication5Modes of Communication6Formal and Informal (Grapevine) Communication7Oral and Written Communication8Non-Verbal Communication9Downward and Upward Communication10Lateral or Horizontal Communication11Communication Cycle12Elements of Communication Cycle13Interpersonal Communication and Its Principles14Interpersonal Communication is Unavoidable15Interpersonal Communication is Irreversible16Interpersonal Communication Involves the Process of Adjustment17Interpersonal Communication Has Content and Relationship Dimensions18Interpersonal Communication is Symbolic19Interpersonal Communication is Rule-Governed20Interpersonal Communication is Learned21Problems of Communication22Barriers of Communication23Noise24Types of Noise25Redundancy26The Importance of Context27Distortion Versus Noise28Perception29Selective Perception30Language31Gender Styles32Non-Verbal Cues33Defects in Message Itself34Barriers of Verbal Interaction35Polarization36Intentional Orientation37Allness38Static Evaluation39Indiscrimination40Seven C’s of Effective Communication41Completeness42Conciseness43Consideration44Concreteness45Clarity46Courtesy47Correctness48Preparing Effective Business Message49Three-Step Writing Process50Direct and Indirect Approach51Routine, Good News and Positive Messages52Bad News and Negative Messages53Persuasive Messages54Appearance, Design and Drafting of Business Messages55Business Letters and Standard Parts56Specialized Parts of Business Letters57Style of Business Messages – Full Block Form58Business to Business and Business to Customers Letters59Making Routine Requests Strategy60Asking/Seeking Information Enquiry Letters61Answering/Giving Information Enquiry Letters62Making Claims and Adjustments63Recommendation Letter64Writing Good and Bad News65Delivering Good News Messages66Announcing Good News Letters or Goodwill Messages67Letter Congratulating on a Promotion68Letter Expressing Gratitude/Thanks69Letter Regretting Price Increase70Delivering Bad News Messages71Refusing Claims and Requests for Adjustments72Terminating Employment Letter73Rejecting Job Application74Letter to Raise Grievance at Work75Letter of Condolence to an Employee76Writing Persuasive Messages77AIDA Plan – Attention, Interest, Desire and Action78Newspaper Announcements for Business79Announcing New Product or Service Through Advertisement80Announcement of Death of Employee/Obituary in Newspaper81Announcement of Employee Retirement82Public Service Announcement on Social and Environmental Issues83Use of Plastic Bags84Save Water / Trees85Safe Drive86Food Wastage87Animal Abuse
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    Topic 20 of 87
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    Interpersonal Communication is Learned

    Interpersonal communication is not an innate skill; rather, it is a learned behavior shaped by various experiences, environments, and influences. Understanding that interpersonal communication is learned highlights...

    Interpersonal Communication is Learned

    Interpersonal communication is not an innate skill; rather, it is a learned behavior shaped by various experiences, environments, and influences. Understanding that interpersonal communication is learned highlights the importance of education, practice, and self-awareness in developing effective communication skills.

    1. Socialization Process

    Influence of Family:

    • Family dynamics play a crucial role in shaping communication styles. From an early age, individuals learn how to express themselves and interact with others through family interactions and parental guidance.

    Peer Interactions:

    • Friends and peers further influence communication patterns. Social groups provide opportunities to practice and refine communication skills, often leading to the development of specific styles and norms.

    2. Cultural Learning

    Cultural Norms:

    • Each culture has its own communication rules, customs, and expectations. Learning to navigate these cultural nuances is essential for effective interpersonal communication, especially in diverse environments.

    Adaptation to Context:

    • Exposure to different cultural contexts teaches individuals how to adjust their communication styles appropriately, enhancing their ability to connect with others.

    3. Formal Education and Training

    Communication Courses:

    • Formal education, such as courses in communication, public speaking, or conflict resolution, provides foundational knowledge and skills necessary for effective interpersonal communication.

    Workshops and Seminars:

    • Professional development programs and workshops can further enhance communication skills, offering practical strategies for effective interaction in various settings.

    4. Observation and Modeling

    Role Models:

    • Observing skilled communicators—whether in personal life or through media—can provide valuable lessons in effective communication techniques, such as active listening, empathy, and assertiveness.

    Practice and Feedback:

    • Engaging in practice scenarios, receiving constructive feedback, and learning from experiences help refine communication abilities over time.

    5. Continuous Development

    Lifelong Learning:

    • Interpersonal communication skills can always be improved. Continuous self-reflection, seeking feedback, and adapting to new situations contribute to ongoing development.

    Awareness of Personal Styles:

    • Understanding one’s own communication style and its impact on others is crucial for growth. Individuals can learn to adjust their styles to enhance clarity and connection.

    Conclusion

    Interpersonal communication is a learned skill influenced by social, cultural, and educational factors. By recognizing that communication can be developed and refined, individuals can take proactive steps to enhance their skills. Through practice, observation, and a commitment to lifelong learning, people can improve their interpersonal communication, leading to more effective interactions and stronger relationships.

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    Interpersonal Communication is Rule-Governed
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    Problems of Communication

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