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Study PortalBUSA3114Interpersonal Communic…
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    BUSA3114

    Business Communication I

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    Topics87
    1Definition of Business Communication2Importance of Communication3Purpose of Communication4Means of Communication5Modes of Communication6Formal and Informal (Grapevine) Communication7Oral and Written Communication8Non-Verbal Communication9Downward and Upward Communication10Lateral or Horizontal Communication11Communication Cycle12Elements of Communication Cycle13Interpersonal Communication and Its Principles14Interpersonal Communication is Unavoidable15Interpersonal Communication is Irreversible16Interpersonal Communication Involves the Process of Adjustment17Interpersonal Communication Has Content and Relationship Dimensions18Interpersonal Communication is Symbolic19Interpersonal Communication is Rule-Governed20Interpersonal Communication is Learned21Problems of Communication22Barriers of Communication23Noise24Types of Noise25Redundancy26The Importance of Context27Distortion Versus Noise28Perception29Selective Perception30Language31Gender Styles32Non-Verbal Cues33Defects in Message Itself34Barriers of Verbal Interaction35Polarization36Intentional Orientation37Allness38Static Evaluation39Indiscrimination40Seven C’s of Effective Communication41Completeness42Conciseness43Consideration44Concreteness45Clarity46Courtesy47Correctness48Preparing Effective Business Message49Three-Step Writing Process50Direct and Indirect Approach51Routine, Good News and Positive Messages52Bad News and Negative Messages53Persuasive Messages54Appearance, Design and Drafting of Business Messages55Business Letters and Standard Parts56Specialized Parts of Business Letters57Style of Business Messages – Full Block Form58Business to Business and Business to Customers Letters59Making Routine Requests Strategy60Asking/Seeking Information Enquiry Letters61Answering/Giving Information Enquiry Letters62Making Claims and Adjustments63Recommendation Letter64Writing Good and Bad News65Delivering Good News Messages66Announcing Good News Letters or Goodwill Messages67Letter Congratulating on a Promotion68Letter Expressing Gratitude/Thanks69Letter Regretting Price Increase70Delivering Bad News Messages71Refusing Claims and Requests for Adjustments72Terminating Employment Letter73Rejecting Job Application74Letter to Raise Grievance at Work75Letter of Condolence to an Employee76Writing Persuasive Messages77AIDA Plan – Attention, Interest, Desire and Action78Newspaper Announcements for Business79Announcing New Product or Service Through Advertisement80Announcement of Death of Employee/Obituary in Newspaper81Announcement of Employee Retirement82Public Service Announcement on Social and Environmental Issues83Use of Plastic Bags84Save Water / Trees85Safe Drive86Food Wastage87Animal Abuse
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    Topic 16 of 87
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    Interpersonal Communication Involves the Process of Adjustment

    Interpersonal communication is not just about sending and receiving messages; it also involves a dynamic process of adjustment that takes into account various factors. Here’s why adjustment...

    Interpersonal Communication Involves the Process of Adjustment

    Interpersonal communication is not just about sending and receiving messages; it also involves a dynamic process of adjustment that takes into account various factors. Here’s why adjustment is a crucial component of interpersonal communication:

    1. Context Sensitivity

    • Adapting to Situations: Communication must be adjusted based on the context, such as the setting, the nature of the relationship, and the specific circumstances. For example, a conversation with a close friend may differ significantly from a discussion with a colleague or a client.
    • Cultural Considerations: Different cultures have unique communication styles and norms. Adjusting communication to respect these differences is vital for effective interaction.

    2. Audience Awareness

    • Understanding the Receiver: Successful communicators consider the background, preferences, and needs of the audience. This adjustment helps ensure that the message is relevant and accessible.
    • Tailoring Messages: The language, tone, and complexity of the message may need to be adjusted depending on the audience’s level of understanding or familiarity with the topic.

    3. Emotional Awareness

    • Recognizing Emotions: Effective interpersonal communication involves being attuned to the emotions of others. Adjusting communication based on the emotional state of the listener can enhance understanding and connection.
    • Responding Appropriately: When a conversation takes an emotional turn, the communicator may need to adjust their approach, using empathy and reassurance to address concerns or feelings.

    4. Feedback Mechanism

    • Incorporating Feedback: Communication is a two-way process. Adjustments based on feedback (verbal or non-verbal) are essential for clarifying misunderstandings and ensuring that the message has been received as intended.
    • Flexibility in Interaction: Being open to adjusting one's message or approach based on the receiver's responses can lead to more productive and meaningful conversations.

    5. Conflict Resolution

    • Navigating Disagreements: In situations of conflict, effective interpersonal communication requires adjusting one’s approach to facilitate resolution. This may involve adopting a more conciliatory tone or being willing to compromise.
    • Maintaining Relationships: Adjusting communication styles during conflicts can help preserve relationships and foster a more positive interaction.

    Conclusion

    Interpersonal communication is inherently adaptive, requiring ongoing adjustments to effectively connect with others. Recognizing the need for flexibility based on context, audience, emotions, feedback, and potential conflicts is crucial for successful interactions. By embracing the process of adjustment, individuals can enhance their communication skills, build stronger relationships, and navigate complex social dynamics more effectively.

    ← Previous topic 15
    Interpersonal Communication is Irreversible
    Next topic 17 →
    Interpersonal Communication Has Content and Relationship Dimensions

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