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Study PortalBUSA3114Interpersonal Communic…
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    BUSA3114

    Business Communication I

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    Topics87
    1Definition of Business Communication2Importance of Communication3Purpose of Communication4Means of Communication5Modes of Communication6Formal and Informal (Grapevine) Communication7Oral and Written Communication8Non-Verbal Communication9Downward and Upward Communication10Lateral or Horizontal Communication11Communication Cycle12Elements of Communication Cycle13Interpersonal Communication and Its Principles14Interpersonal Communication is Unavoidable15Interpersonal Communication is Irreversible16Interpersonal Communication Involves the Process of Adjustment17Interpersonal Communication Has Content and Relationship Dimensions18Interpersonal Communication is Symbolic19Interpersonal Communication is Rule-Governed20Interpersonal Communication is Learned21Problems of Communication22Barriers of Communication23Noise24Types of Noise25Redundancy26The Importance of Context27Distortion Versus Noise28Perception29Selective Perception30Language31Gender Styles32Non-Verbal Cues33Defects in Message Itself34Barriers of Verbal Interaction35Polarization36Intentional Orientation37Allness38Static Evaluation39Indiscrimination40Seven C’s of Effective Communication41Completeness42Conciseness43Consideration44Concreteness45Clarity46Courtesy47Correctness48Preparing Effective Business Message49Three-Step Writing Process50Direct and Indirect Approach51Routine, Good News and Positive Messages52Bad News and Negative Messages53Persuasive Messages54Appearance, Design and Drafting of Business Messages55Business Letters and Standard Parts56Specialized Parts of Business Letters57Style of Business Messages – Full Block Form58Business to Business and Business to Customers Letters59Making Routine Requests Strategy60Asking/Seeking Information Enquiry Letters61Answering/Giving Information Enquiry Letters62Making Claims and Adjustments63Recommendation Letter64Writing Good and Bad News65Delivering Good News Messages66Announcing Good News Letters or Goodwill Messages67Letter Congratulating on a Promotion68Letter Expressing Gratitude/Thanks69Letter Regretting Price Increase70Delivering Bad News Messages71Refusing Claims and Requests for Adjustments72Terminating Employment Letter73Rejecting Job Application74Letter to Raise Grievance at Work75Letter of Condolence to an Employee76Writing Persuasive Messages77AIDA Plan – Attention, Interest, Desire and Action78Newspaper Announcements for Business79Announcing New Product or Service Through Advertisement80Announcement of Death of Employee/Obituary in Newspaper81Announcement of Employee Retirement82Public Service Announcement on Social and Environmental Issues83Use of Plastic Bags84Save Water / Trees85Safe Drive86Food Wastage87Animal Abuse
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    Topic 13 of 87
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    Interpersonal Communication and Its Principles

    Interpersonal communication refers to the direct, face-to-face interaction between two or more people. It plays a crucial role in personal and professional relationships, enabling individuals to share...

    Interpersonal Communication and Its Principles

    Interpersonal communication refers to the direct, face-to-face interaction between two or more people. It plays a crucial role in personal and professional relationships, enabling individuals to share thoughts, ideas, feelings, and information effectively. Understanding the principles of interpersonal communication can enhance interactions and foster better relationships.

    Key Principles of Interpersonal Communication

    1. Clarity and Conciseness:

      • Definition: The message should be clear and to the point, avoiding unnecessary jargon or complexity.
      • Importance: Clear communication minimizes misunderstandings and ensures that the intended message is conveyed effectively.
    2. Active Listening:

      • Definition: Engaging fully in the communication process by paying attention, showing interest, and providing feedback.
      • Importance: Active listening demonstrates respect and understanding, helping to build rapport and trust between communicators.
    3. Empathy:

      • Definition: The ability to understand and share the feelings of others.
      • Importance: Empathy fosters connection and understanding, allowing individuals to respond sensitively to others’ emotions and perspectives.
    4. Non-Verbal Communication:

      • Definition: The use of body language, facial expressions, gestures, and tone of voice to convey meaning.
      • Importance: Non-verbal cues often convey more than verbal communication and can enhance or contradict spoken messages.
    5. Openness and Honesty:

      • Definition: Being transparent and truthful in communication, sharing thoughts and feelings honestly.
      • Importance: Openness builds trust and encourages a culture of authenticity, making it easier for individuals to express themselves.
    6. Respect:

      • Definition: Valuing the opinions and feelings of others, regardless of differences.
      • Importance: Respectful communication fosters a positive atmosphere where individuals feel safe to share ideas and concerns.
    7. Adaptability:

      • Definition: The ability to adjust communication style and approach based on the context and audience.
      • Importance: Being adaptable helps ensure that the message is received effectively, taking into account cultural, situational, and relational factors.
    8. Feedback:

      • Definition: Providing and receiving responses to communication, indicating understanding or areas for clarification.
      • Importance: Constructive feedback helps improve future interactions and ensures that messages are interpreted as intended.
    9. Conflict Resolution:

      • Definition: The ability to address and resolve disagreements or misunderstandings in a constructive manner.
      • Importance: Effective conflict resolution maintains relationships and promotes a positive communication environment.

    Conclusion

    Interpersonal communication is essential for building and maintaining relationships in both personal and professional settings. By understanding and applying these principles, individuals can enhance their communication skills, foster collaboration, and create a more positive and productive environment. Effective interpersonal communication leads to better understanding, reduced conflict, and stronger connections among individuals.

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    Elements of Communication Cycle
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    Interpersonal Communication is Unavoidable

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