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Study PortalBUSA3114Communication Cycle
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    BUSA3114

    Business Communication I

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    Topics87
    1Definition of Business Communication2Importance of Communication3Purpose of Communication4Means of Communication5Modes of Communication6Formal and Informal (Grapevine) Communication7Oral and Written Communication8Non-Verbal Communication9Downward and Upward Communication10Lateral or Horizontal Communication11Communication Cycle12Elements of Communication Cycle13Interpersonal Communication and Its Principles14Interpersonal Communication is Unavoidable15Interpersonal Communication is Irreversible16Interpersonal Communication Involves the Process of Adjustment17Interpersonal Communication Has Content and Relationship Dimensions18Interpersonal Communication is Symbolic19Interpersonal Communication is Rule-Governed20Interpersonal Communication is Learned21Problems of Communication22Barriers of Communication23Noise24Types of Noise25Redundancy26The Importance of Context27Distortion Versus Noise28Perception29Selective Perception30Language31Gender Styles32Non-Verbal Cues33Defects in Message Itself34Barriers of Verbal Interaction35Polarization36Intentional Orientation37Allness38Static Evaluation39Indiscrimination40Seven C’s of Effective Communication41Completeness42Conciseness43Consideration44Concreteness45Clarity46Courtesy47Correctness48Preparing Effective Business Message49Three-Step Writing Process50Direct and Indirect Approach51Routine, Good News and Positive Messages52Bad News and Negative Messages53Persuasive Messages54Appearance, Design and Drafting of Business Messages55Business Letters and Standard Parts56Specialized Parts of Business Letters57Style of Business Messages – Full Block Form58Business to Business and Business to Customers Letters59Making Routine Requests Strategy60Asking/Seeking Information Enquiry Letters61Answering/Giving Information Enquiry Letters62Making Claims and Adjustments63Recommendation Letter64Writing Good and Bad News65Delivering Good News Messages66Announcing Good News Letters or Goodwill Messages67Letter Congratulating on a Promotion68Letter Expressing Gratitude/Thanks69Letter Regretting Price Increase70Delivering Bad News Messages71Refusing Claims and Requests for Adjustments72Terminating Employment Letter73Rejecting Job Application74Letter to Raise Grievance at Work75Letter of Condolence to an Employee76Writing Persuasive Messages77AIDA Plan – Attention, Interest, Desire and Action78Newspaper Announcements for Business79Announcing New Product or Service Through Advertisement80Announcement of Death of Employee/Obituary in Newspaper81Announcement of Employee Retirement82Public Service Announcement on Social and Environmental Issues83Use of Plastic Bags84Save Water / Trees85Safe Drive86Food Wastage87Animal Abuse
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    Topic 11 of 87
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    Communication Cycle

    The communication cycle is a process that outlines how information is transmitted from one party to another. Understanding this cycle is essential for effective communication in any...

    Communication Cycle in Business

    The communication cycle is a process that outlines how information is transmitted from one party to another. Understanding this cycle is essential for effective communication in any organization. Here are the key components of the communication cycle:

    1. Sender

    • Role: The sender is the individual or entity that initiates the communication. They have a message or information to convey.
    • Considerations: The sender must be clear about the purpose of the communication and the intended audience.

    2. Message

    • Role: The message is the information, idea, or feeling that the sender wants to communicate. It can be verbal, written, or non-verbal.
    • Considerations: The message should be clear, concise, and tailored to the audience to ensure understanding.

    3. Encoding

    • Role: Encoding is the process of transforming the message into a format suitable for transmission. This includes choosing the right words, symbols, or gestures.
    • Considerations: The sender should consider the audience's background and preferences when encoding the message to enhance clarity.

    4. Channel

    • Role: The channel is the medium through which the message is transmitted. It can be oral (e.g., face-to-face conversations), written (e.g., emails, reports), or digital (e.g., video conferencing).
    • Considerations: The choice of channel affects how the message is received. Factors like urgency, formality, and the nature of the message should influence this decision.

    5. Receiver

    • Role: The receiver is the individual or group for whom the message is intended. They interpret or decode the message.
    • Considerations: The receiver's background, knowledge, and experience can impact how they understand the message.

    6. Decoding

    • Role: Decoding is the process by which the receiver interprets or makes sense of the message. It involves understanding the language, context, and intent behind the communication.
    • Considerations: Effective decoding relies on the receiver’s ability to understand the encoded message accurately.

    7. Feedback

    • Role: Feedback is the response from the receiver back to the sender. It indicates whether the message was understood correctly and how it was received.
    • Considerations: Timely and constructive feedback is crucial for improving future communications and ensuring mutual understanding.

    8. Noise

    • Role: Noise refers to any external factors that can disrupt or distort the communication process. This can include physical distractions, misunderstandings, or emotional barriers.
    • Considerations: Being aware of potential noise helps both senders and receivers minimize misunderstandings and enhance clarity.

    Conclusion

    The communication cycle is a dynamic process that highlights the importance of each component in effective communication. Understanding this cycle helps organizations enhance their communication strategies, leading to improved clarity, reduced misunderstandings, and stronger relationships. By being mindful of the elements involved, individuals can foster more effective and meaningful exchanges in the workplace.

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    Lateral or Horizontal Communication
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    Elements of Communication Cycle

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