Home›ITEC3128

Information Technology Infrastructure

U1
Overview
topic 1 to 12
12 topics
01
Overview: Definitions and Infrastructure management activities
02
Evolutions of Systems since 1960s (Mainframes-to-Midrange-to-PCs-to-Client-server computing-to-New age systems) and their Management
03
Growth of internet, current business demands and IT systems issues
04
Complexity of today's computing environment
05
Total cost of complexity issues
06
Value of Systems management for business
07
Factors to consider in designing IT organizations and IT infrastructure
08
Determining customer's Requirements
09
Identifying System Components to manage
10
Exist Processes, Data, applications, Tools and their integration
11
Patterns for IT systems management
12
Introduction to the design process for information systems
U2
Current computing environment
topic 13 to 15
3 topics
13
Current computing environment: Complexity of current computing, multiple technologies, multiple vendors, multiple users
14
e-Waste disposal
15
Total cost of ownership
U3
IT system Management
topic 16 to 24
9 topics
16
IT system Management: Common tasks in IT system management
17
Approaches for organization Management
18
Models in IT system design
19
IT management systems context diagram
20
Patterns for IT system Management
21
Information system costs and benefits
22
Capital budgeting for information system
23
Real Options pricing models
24
Limitation of financial models
U4
Service Delivery Processes
topic 25 to 27
3 topics
25
Service Delivery Processes: IT services continuity management
26
Capacity management
27
Availability management and service desk
U5
Service Support Management
topic 28 to 33
6 topics
28
Service Support Management: Service support process
29
Configuration Management
30
Incident management
31
Problem management
32
Change management
33
Release management
U6
Storage Management
topic 34 to 41
8 topics
34
Storage Management: backups, Archive, Recovery, Disaster recovery
35
Space management
36
Hierarchical storage management
37
Network attached storage
38
Storage area network
39
Bare machine recovery
40
Data retention
41
Database protection
U7
Security Management
topic 42 to 50
9 topics
42
Security Management: Introduction Security
43
Identity management
44
Single sign-on
45
Access Management
46
Basics of network security
47
LDAP fundamentals
48
Intrusion detection
49
Firewall
50
Security information management
U8
IT Ethics
topic 51 to 56
6 topics
51
IT Ethics: Introduction to Cyber Ethics
52
Intellectual Property
53
Privacy and Law
54
Computer Forensics
55
Ethics and Internet
56
Cyber Crimes

Past Papers

Open this section to load past papers

Click on Show Past Papers to see past papers.